Last updated: 1 January 2026
1. Introduction
Penny Black ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage our advisory services, or communicate with us.
2. Information We Collect
We may collect the following categories of personal information:
- Full name, email address, phone number, and postal address
- Property preferences, budget ranges, and investment goals
- Financial information relevant to property acquisition (provided voluntarily)
- Communication records including emails, call notes, and meeting summaries
- Website usage data including IP address, browser type, and pages visited
- Information provided through enquiry forms or discovery call bookings
3. How We Use Your Information
Your personal information is used to:
- Provide personalised property advisory and buyer advocacy services
- Respond to enquiries and schedule consultations
- Send market insights, property alerts, and service updates (with consent)
- Improve our website, services, and client experience
- Comply with legal and regulatory obligations
- Manage our business operations and maintain records
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist in operating our business (such as IT services, CRM platforms, or conveyancers acting on your behalf), provided they maintain equivalent privacy protections. We may also disclose information where required by law or to protect our legal rights.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data storage, secure communication channels, and restricted access controls. While no method of transmission over the internet is entirely secure, we take all reasonable steps to protect your data from unauthorised access, modification, or disclosure.
6. Cookies and Analytics
Our website uses cookies and analytics tools to understand visitor behaviour and improve our services. These may collect anonymised data about your browsing patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
8. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client records are typically retained for seven years following the conclusion of our engagement. You may request earlier deletion where no legal obligation requires us to retain the data.
9. Contact Us
For privacy-related enquiries, requests, or complaints, please contact us at:
Email: hello@pennyblack.au
Phone: +61 3 9000 0000
Address: Level 14, 350 Collins Street, Melbourne VIC 3000